Last updated: May 5, 2026
At AMPED, we want you to love your officially licensed rock and music nostalgia merchandise. If something isn't right, we're here to make it right. This policy explains exactly how returns and refunds work.
You have 30 calendar days from the day your order is delivered to initiate a return. Returns initiated after 30 days cannot be accepted.
To be eligible for a return, your item must be unworn, unwashed, and unused, in its original packaging with all tags attached, and free from any signs of wear, alterations, or damage caused after delivery.
Items that cannot be returned (non-returnable): gift cards, final sale items (clearly marked at time of purchase), personalized or custom-made products (e.g., engraved keepsakes), intimate apparel for hygienic reasons, and used or damaged items not caused by us.
If your item arrives defective, damaged, or you received the wrong product, we cover everything. Email us at support@ampedstore.com within 7 days of delivery, include your order number and 2-3 clear photos showing the issue, and we'll send a prepaid return label or, in some cases, ship a replacement without requiring the original back. You'll receive a full refund (including original shipping cost) or a replacement at no additional cost.
For defective, damaged, or wrong items, AMPED pays the return shipping (we provide a prepaid label). For change of mind, wrong size, or other non-defective reasons, the buyer covers return shipping costs and original shipping fees are non-refundable.
Once your return is received and inspected (typically within 2 business days of arrival at our warehouse), we'll send you an email confirming the refund. Refunds are issued to the original payment method. Credit cards take 5-10 business days to appear on your statement, PayPal typically 1-3 business days, and Shop Pay / Apple Pay / Google Pay 3-7 business days.
If more than 14 business days have passed since we confirmed your refund and you still don't see it, contact your bank first. If the issue persists, email us.
For size exchanges or color swaps, the fastest method is to place a new order for the size/color you want, return the original following the steps above, and we'll refund the original order once received. This way, you don't wait for inventory holds.
If you haven't received a refund yet, check your bank account, contact your credit card company, contact your bank, and if you've done all of this and still haven't received your refund, contact us at support@ampedstore.com.
Sale items follow the same return policy as full-priced items unless the product page or checkout explicitly marked the item as "Final Sale" at the time of purchase.
You may request to cancel an unshipped order within 4 hours of placing it by emailing us. Once an order has shipped, it follows the standard return process above.
AMPED currently ships and processes returns within the United States only. International orders are not accepted at this time.
For all return, refund, or exchange questions, reach our U.S.-based support team:
Email: support@ampedstore.com
Response time: Within 1-2 business days, Monday through Friday
Mailing address: Epic Live Performances LLC, 5454 Newcastle Drive, Apt 524, Houston, TX 77081, United States
This policy is part of AMPED's commitment to authentic, officially licensed merchandise and a fair, transparent buying experience.